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It has been just over a year since Queensland’s Seller Disclosure Regime came into effect, introducing one of the most significant changes to residential property transactions in recent years.
For many agencies, the first few months were focused on understanding the requirements, adjusting internal processes, and helping vendors navigate an entirely new step in the selling journey. Twelve months later, most agencies have found their rhythm. Teams understand the obligations, processes have been established, and disclosure has become another part of the listing journey.
What has changed over the past year, however, is the conversation.
The focus is no longer simply on compliance. Increasingly, agencies are asking how seller disclosure can be delivered more efficiently, more transparently, and with a better experience for vendors.
That shift is important because while every agency must comply with the legislation, not every agency delivers the process in the same way. The experience surrounding disclosure is quickly becoming another opportunity for agents to demonstrate professionalism, build trust, and create confidence from the very beginning of the sales campaign.
When the legislation first commenced, much of the discussion centred around responsibility. Who should complete the disclosure? What role should agents play? How should the process fit within existing transaction workflows?
A year on, many of those questions have settled.
What is becoming increasingly clear is that the agencies delivering the strongest outcomes are those that stay closely involved in the process because they recognise the importance of controlling the client experience.
Vendors rarely distinguish between the various parties involved in a transaction. They are primarily concerned with whether the process feels organised, whether communication is clear, and whether they have confidence that everything is progressing as it should.
Agents who take an active role in guiding disclosure are often able to set expectations earlier, provide greater clarity around what is required, and maintain momentum throughout the listing process. Rather than leaving vendors to navigate multiple conversations or separate processes, they provide a single point of coordination that helps simplify what can otherwise feel like a complicated exercise.
In many respects, seller disclosure has become one of the earliest opportunities for an agency to demonstrate its value. Long before a property is marketed or an offer is received, vendors are already forming opinions about how organised, responsive, and professional their chosen agent is.
Although the industry has largely adapted to the new regime, some challenges continue to create friction for both agents and vendors.
One of the most common concerns relates to cost. While the legislative requirements themselves are consistent, not all searches or reports are required for every property, creating additional costs that vendors do not always understand. This can place agents in difficult conversations with clients who want greater transparency around what they are paying for. As vendors become more informed about the process, there is growing value in approaches that provide flexibility and allow costs to align more closely with the actual requirements of the property.
Visibility also remains a challenge. Agents and vendors alike want greater certainty about where the process stands, what has been completed, and what still needs attention. Where information is fragmented or difficult to access, confidence can quickly erode.
Consistency is also another area where agencies continue to refine their approach. The quality of the disclosure experience can still vary from one transaction to another depending on the systems, providers, and processes being used. While compliance may ultimately be achieved, the experience itself is not always consistent.
As the market continues to mature, the agencies that stand out are increasingly those that view seller disclosure as part of the broader client experience rather than a separate compliance task.
By introducing disclosure early, communicating clearly, and maintaining visibility throughout the process, agents can reduce uncertainty and create a more seamless experience for vendors. This not only helps minimise delays and confusion but also reinforces the agent’s role as a trusted advisor during what is often a complex transaction.
At the same time, data security is becoming an increasingly important consideration. Seller disclosure involves the exchange of sensitive personal and property information, and vendors are becoming more aware of how their information is collected, stored, and protected. The systems used to support disclosure are therefore becoming part of the broader trust equation.
For agencies looking to create greater consistency, transparency, and visibility in how seller disclosure is managed, Securexchange offers the Seller Disclosure Tool, the only solution developed in partnership with the Real Estate Institute of Queensland (REIQ).
The platform is designed to support agents in guiding the disclosure process while providing flexibility, cost transparency, and the confidence that data remains securely stored within Australia.
One year on, Queensland’s Seller Disclosure Regime is no longer a new challenge to overcome. It has become part of the everyday operating environment for residential property transactions. The agencies that continue to differentiate themselves are not necessarily those doing more, but those making the process easier for their clients to understand and navigate, because while compliance may be mandatory, the experience surrounding it remains entirely within an agency’s control.