Sorry, no results.
Please try another keyword
Most real estate agents know the feeling.
You’ve just listed a property. The vendor is ready, the buyer is keen, and the deal is moving quickly, until the paperwork starts. Identity checks, compliance forms, and back and forth between lawyers and conveyancers quickly follows. Before long, the same client is being asked for the same documents multiple times by different professionals involved in the transaction.
It slows everything down. It creates frustration for agents, and it’s even more frustrating for clients.
From 1 July 2026, this process becomes more structured and more formal under new AML/CTF Tranche 2 obligations.
Real estate agents will take on a more defined role in client onboarding, including Verification of Identity (VOI), customer due diligence, risk assessment, and ongoing record keeping.
The key question for agents is simple: how do you avoid repeating the same compliance work across a single transaction?
Without coordination, duplication increases, onboarding slows, and the client experience suffers.
There is now a formal way to reduce this duplication, known as Reliance.
From 1 July 2026, real estate agents will operate under more structured AML/CTF onboarding requirements that formalise how client verification and due diligence is completed across transactions.
This introduces a more defined set of responsibilities when onboarding clients, including:
While these requirements improve transparency and security in property transactions, they also increase the amount of client information that must be collected, verified, and managed.
When AML/CTF Tranche 2 reforms commence, formal onboarding and verification requirements will apply across all parties involved in a transaction, increasing duplication of client checks across professionals.
Without coordination, this can lead to:
For agents, this creates unnecessary repetition at a time when speed and client experience matter most.
Reliance is a mechanism under AML/CTF Tranche 2 that allows real estate agents to use verified onboarding checks completed by another reporting entity, such as a lawyer or conveyancer.
Instead of repeating compliance steps, agents can rely on checks already completed and verified within the transaction. This means less duplication, less admin, and a more streamlined onboarding process.
Importantly, Reliance does not transfer responsibility. Agents remain fully accountable for their own compliance obligations.
Reliance works by allowing verified onboarding checks completed by one Tranche 2 entity to be used by another within the same transaction.
For real estate agents, this means:
For Reliance to apply correctly, there must be a formal Reliance Agreement between parties intending to rely on each other’s checks. This ensures information sharing is controlled, traceable, and compliant with AUSTRAC requirements.
Where digital systems are used, such as Securexchange for real estate agents and InfoTrack for lawyers and conveyancers, verified onboarding checks can be seamlessly shared between professionals. This reduces manual handling and supports consistent record keeping across the transaction.
Real estate agents can also choose to complete onboarding checks independently.
This involves agents personally completing each of the following checks for all clients:
While this provides full control over the process, it also increases repetition and administrative workload, particularly with multiple professionals involved in the same transaction.
For agents, Reliance helps to:
For clients, Reliance helps to:
For agents, the key outcome is simple: less repetition in compliance work means more time focused on progressing deals and maintaining momentum.
AML/CTF Tranche 2 will increase the level of structure required in client onboarding, and real estate agents will play a more defined role in compliance processes.
While this is mandatory, the framework also introduces a practical way to reduce unnecessary duplication through Reliance.
To prepare, agents should:
By taking these steps, agents can reduce repeated compliance work, streamline onboarding, and improve the client experience while maintaining full responsibility for compliance outcomes.
Securexchange supports real estate agents with a trusted solution designed to simplify AML/CTF compliance and reduce duplication across transactions. The Compliance Centre provides a centralised platform to manage compliance in one place, helping agencies maintain confidence and keep momentum throughout the property journey.
With Reliance, agents can build on verified client onboarding information from other Tranche 2 entities, reducing duplication and saving time across transactions.
Learn how Reliance can help your agency reduce duplication, streamline onboarding, and maintain momentum under AML/CTF reforms.
Watch our complimentary on demand webinar:
AML/CTF Tranche 2 made simple: practical strategies for agents